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Anti-social behaviour

You are responsible for the behaviour of people living in or visiting your home. If anyone in your home causes alarm, distress, nuisance or annoyance to anyone in your neighbourhood or around your home.

 An image summarising what do do if you suspect anti-social behaviour

What is anti-social behaviour?

Anti-social behaviour comes in many different forms ranging from low level nuisance to serious harassment. All anti-social behaviour can damage people's quality of life and interfere with their ability to use and enjoy their home or community.  

We use the definition set out in the Anti-Social Behaviour, Crime and Policing Act 2014 which says that anti-social behaviour (ASB) is “conduct capable of causing housing-related nuisance or annoyance to any person”.  However, this only applies to nuisance that is unreasonable, so minor annoyances such as a clash of lifestyles or children playing, are part of everyday living as neighbours. For further examples of what we consider ASB, use the below table as a guide: 

Anti-social behaviour Not anti-social behaviour 
Excessive noise Babies crying, young children playing  
Rowdy behaviour and drunkenness Cooking odours 
Persistent dog barking or uncontrolled animals One off parties/BBQs where there is no evidence problems will occur 
Throwing objects or liquids from windows or balconies Clash of lifestyles including cultural differences or different working patterns 
Dealing or taking drugs and alcohol -related nuisance Cats roaming private gardens 
Verbal abuse Smoking in private gardens and balconies 
Intimidation and harassment including stalking and hate crimes Parking issues
Damage/removal/disposal of the Homes for Haringey or Council property including vandalism and graffiti Personal differences and unfriendly looks/stares 
Threats and/or acts of violence Reasonable DIY and other daily activities e.g., doors closing, toilets flushing, walking across stairs/floors 
Hate incidents motivated by age, disability, faith, race or sexual orientation Use of household appliances  
Inconsiderate or dangerous parking and abandoned cars Youths congregating unless their behaviour is threatening/abusive 
Environmental health issues such as rubbish dumping Children riding bikes or skateboards etc.  
ProstitutionFrequent visitors

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How are we tackling anti-social behaviour?

We believe that all residents are entitled to quiet enjoyment of their home and their local environment. For many of our residents, anti-social behaviour (ASB) will be the second most important issue we support them with after repairs and maintenance.   We take pride in our partnership working with the council and its services and externally with the Police and other statutory and voluntary sector organisations. Equally we take full responsibility for managing and resolving the ASB reported to and observed by us.   

Homes for Haringey works with residents, the Anti-Social Behaviour Enforcement Team, the Police and other organisations to:  

  • make a clear commitment to the community so it is known that anti-social behaviour is taken seriously and the ways in which it will be tackled 
  • involve residents in making decisions about how to tackle anti-social behaviour on a local and borough wide level 
  • intervening early and dealing quickly with anti-social behaviour and trying to prevent it from occurring 
  • make it as easy as possible to report and give evidence about anti-social behaviour and providing support to victims and witnesses throughout the process 
  • understand and effectively and quickly using the different ways to tackle anti-social behaviour 
  • find ways to tackle the causes of anti-social behaviour. 

For more information, visit Haringey Council's pages on anti-social behaviour (external link)

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Reporting anti-social behaviour

If you have problems with your neighbours, it is often best to talk to them yourself if you can, and if it is safe to do so. If you can't or if this doesn't work, then you should report it.  

Anyone can report anti-social behaviour to us and we will deal with reports of ASB that affect our residents or caused by our residents (or a person they are responsible for). We may also record anonymous reports and act where we find evidence of ASB. 

If you feel you or someone else is in any danger call the police immediately on 999.

How to report

  • Use the dedicated online reporting form, or 
  • Call the Council on 020 8489 1000 
    • Opening hours - Monday to Friday, 9am - 5pm, and Wednesdays, 10am -5pm 
  • For out of hours reports – including weekends – call Haringey Council on 020 8489 0000.

When you report anti-social behaviour, we need to get as much detail as possible. Keep a record of incidents, include dates, times and whether there were any witnesses. You can get 'nuisance diaries from us or the Council's Anti-Social Behaviour Team. These can help provide us with the evidence we need to take action against anti-social tenants. If a crime has been committed, please report this to the police first and provide us with the incident/crime reference number. 

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How we deal with reports of anti-social behaviour

If you report ASB, A member of the Customer Service Team will contact you make sure that we have all the details and discuss how urgent the problem is. They will let you know who will be handling your case and when you should hear from them for what we call ‘an initial interview’.  

If the case is urgent (including where there is violence, the threat of violence, hate crime, abuse, intimidation) this interview will be within one working day. For less urgent cases it will be within five working days.  

During the interview they will agree an action plan with you and set out what Homes for Haringey or the Council can do to tackle the problem – we will take your report seriously. 

Where anti-social behaviour persists, we will make every effort to resolve it by working in partnership with other agencies such as the police; using a range of preventative and early intervention measures (including warnings and mediation) and, where proportionate and necessary, legal action.  This includes the full range of tools and powers available to use in the ASB, Crime and Policing Act (external link). 

If you are dissatisfied 

If, after going through the process you are dissatisfied with how we have handled your complaint, you can use our complaints procedure, or make a complaint to the Housing Ombudsman Service.  

The Haringey Council website also includes details of how to activate the Community Trigger. This is a process that lets victims of anti-social behaviour request a review of their case where persistently reported problems have not been addressed. 

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Noise nuisance

Noise nuisance is a very serious issue and we try to do everything we can to deal with noise problems that affect our residents. Haringey Council's Enforcement Response Team deals with noise nuisance on behalf of Homes for Haringey.

If it is safe and you are happy to do so, we advise that you speak to the person causing the noise first. If this does not work, you should report the problem to the noise response service. If you or someone in your household causes a disturbance or nuisance to your neighbours, we may take enforcement action against you. 

The Council’s reactive Noise Response Service is available from Thursday to Sunday, 6pm - 2am and can be contacted on 020 8489 0000. 

To report an ongoing noise problem (but not noise that's happening now), report it online on the Council's website.

Find out more about noise nuisance on the Council's website (external link).

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Page Last Updated:

15 March 2022