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Buildings insurance

Important Notice – Buildings Insurance 

From 1 April 2018, the Buildings Insurer for Leasehold Properties, Ocaso Ltd are changing provider for the handling of claims

All new insurance claims after 1 April 2018 will be dealt with by CLAIMS CONSORTIUM GROUP

Their contact number is 0330 124 3798 (available 24 hours/7 days per week).


For any claims being made before 1 April 2018 you will continue to contact the Davies Group on 0344 856 2032.

Davies Group will continue to deal with current claims until they are finalised. 

If you have any queries, please contact or telephone  020 8489 3710


The cost of buildings insurance is included in leaseholders' annual service charge. From 1 April 2013, our insurer is Ocaso Ltd.

Ocaso Ltd
Ocaso SA (UK Branch)
110 Middlesex Street
London E1 7HY

Tel: 020 7377 6465
Fax: 020 7247 4583

Ocaso Ltd:

  • provide 24-hour emergency helpline
  • will answer questions about the progress of your claim (during normal office hours)
  • can put you in touch with a number of recommended trades people.

Our policy number is: 266260

To report a claim occurring between 1 April 2013 and 1 April 2018, please call Davies Group directly on 0344 856 2032 (please see call charges) or email:
To report a claim that occurred before 1 April 2013, call the Insurance Section at Haringey Council on 020 8489 3812 or 020 8489 3897.

The policy covers the exterior, structure and communal areas of the building against accidental damage such as fire, storm damage, vandalism, flooding (including burst pipes) and subsidence, but does not cover the contents of your home.

Download the Ocaso Building Insurance Leaflet (pdf) for full details but note the following extensions the general conditions for policy no 266260:

  • Unoccupancy clause: Section a) i) of the unoccupancy clause noted on page 15 of the policy booklet does not apply to this insurance and the definition of unoccupied has been extended to 60 consecutive days.
  • Loss of rent and alternative accommodation: 20% of building sum insured or 2 years from date of damage should the 20% limit be insufficient.
  • Accidental damage: Accidental Damage Cover extends to properties that are approved sublet.
  • Claims excess: £1,000 excess for each and every property and up to £2,500 in respect of any one block for subsidence landslip and heave claims. Nil all other claims.
  • Important: In order to make a claim for vandalism cases you will need to request a crime reference number from police. You can report a crime online at on the Metropolitan Police's website.

Home insurance

Under the terms of your lease, your furniture and personal belongings are not insured against theft or damage. This means that if your possessions are destroyed by fire, or if you are burgled, you will not be covered for your loss unless you have household contents insurance.

To insure the contents of your home, you can use any insurance company you choose. However, if you live on a large estate it can be hard to get contents insurance. To help, we have introduced a home contents insurance scheme for all our tenants and leaseholders (not just those living on estates). The insurers who administer the Homes Contents insurance are RSA Insurance Group.

  • For more information about RSA Insurance Group please visit their website at:
  • For a copy of their insurance booklet and application form, please contact Haringey Council's Insurance team on 020 8489 3610 or email them at:

Making an insurance claim against Homes for Haringey

If you believe that Homes for Haringey has caused damage to you or to your personal belongings, you can make an insurance claim against them. For example if a Homes for Haringey worker comes to your house to mend a pipe and ruins your carpet in the process, we might be responsible for replacing that carpet. For a claim to be successful, negligence must be proved against Homes for Haringey.

If you would like to make a claim against Homes for Haringey, please send a letter to Haringey Council’s Risk and Insurance team (who deal with insurance claims on behalf of Homes for Haringey Ltd using the contact details below. You will need to tell them:

  • the nature of the claim
  • the reason why you are making the claim.

The team will contact you directly if they need any more information.

Haringey Council
Risk and Insurance team

Level 7, Alexandra House
10 Station Road

London N22 7TR

Tel: 020 8489 3610 or 020 8489 3812
Fax: 020 8489 3846



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Page Last Updated:

14 January 2021