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Major works invoices

About major works invoices

Billing for major works is similar to how we bill you for day-to-day service charges. You will get an invoice from us for your proportion of the estimated cost of the works. You must let us know within 21 days of receiving this, how you intend to pay.

Once the works are complete and we have finalised the accounts, we will send a final invoice for any outstanding amount. Again, you must let us know within 21 days of receiving this how you intend to pay.

You must either pay in full within 30 days or set up a payment arrangement by direct debit within six weeks. We will give you a 5% discount on the amount payable, if you pay the full amount within six weeks.

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Interest-free and combination loans

You can pay by monthly instalments; the number of months that you can pay depends on the size of your invoice:


Interest-free monthly instalments

Additional instalments with interest at 5.1%

Total monthly instalments

£250 - £600

12 months (1 year)


12 months (1 year)

£601 - £1,799

24 months (2 years)


24 months (2 years)

£1,800 - £4,999

36 months (3 years)


36 months (3 years)

£5,000 - £9,999

48 months (4 years)

12 months

60 months (5 years)

£10,000 - £14,999

60 months (5 years)

24 months

84 months (7 years)

£15,000 and over

72 months (6 years)

24 months

96 months (8 years)

£20,000 - £29,000

84 months (7 years)

24 months

108 months (9 years)

£30,000 and above

96 months (8 years)

24 months

120 months (10 years)

Please note the following:

  • For any of these loans, there is an administration fee of £25 for each year of the loan.

  • If you are renting out your leasehold property, then the longest you can have to repay your loan is 36 months.

  • If your invoice is over £10,000, you must agree to have a charge placed on your property to secure the loan. There is a legal fee of £200 plus a set up charge of £100 for securing the loan. A fee of £200 applies for removing the charge.

  • If you want an interest-free loan for longer than six years, you must show you have been turned down by at least two high-street lenders.

Please download the relevant loan application form to apply:

  1. Download and complete Interest free application form (pdf) if you live in the leasehold property (that is you are not subletting it).
  2. Download and complete Interest free subletting application form (pdf) if you are subletting the leasehold property.
  3. Download and complete Over 10k application form (pdf) if you are applying for a loan over £10,000.

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Payment options for owner occupiers only

An owner occupier is a leaseholder who lives in their property and does not rent it out.

Payment options

Main conditions

Discretionary loan from the council (secured on the property)

  • You must apply within 2 weeks – means test required
  • You must have been turned down by at least 2 lenders

Discretionary loan (interest 2% above the Base Rate):

Amount of invoice / amount borrowed
less than £1,500 / 3 years
£1,500 to £4,999 / 5 years
£5,000 or more / 10 years

Help from the DWP if on Income Support

If you are in receipt of the following benefits or are on a low income you may be entitled to assistance with payment:

  • Income support
  • Income-based Job Seeker's Allowance (JSA)
  • Income-based Employment and Support Allowance (ESA)
  • Universal Credit
  • Pension credit (for leaseholders over 60)

If you are in receipt of Income Support; Job Seekers Allowance or Employment Support Allowance, please take a copy of your invoice with a breakdown of costs to the Jobcentre in the first instance. 

The housing costs team within the Department of Works and Pensions (DWP) will assess your eligibility for assistance.  

If you are in receipt of Pension credit, please contact Pension Service and ask for the housing costs team.

Please note that it may take up to 8 weeks to get a response from the DWP.

If you are in receipt of Universal Credit, please contact the jobcentre and provide them with a copy of your invoice and a breakdown of the costs.  

Income support for interest-only loan

  • You must apply to the Department of Work and Pensions (DWP) within four weeks
  • You must already be in receipt of benefits
  • The DWP will usually pay invoices for Decent Homes work or other major works for people receiving benefit
  • The DWP will consider paying the interest on interest only loans for major works.

Debt and loans advice

For people with financial problems or help with the DWP:

  • Citizens’ Advice Bureau or Haringey Families Support Service via Family Mosaic Housing, a new service to assist families in the borough facing financial difficulties
  • You must contact us as soon as possible to discuss options
  • National Debtline – Freephone: 0808 808 4000.

Deferred payment loans

  • You must apply to us within 2 weeks – means test required.
  • Unable to pay by any other way and no other property or savings
  • Enough value in your property to cover the loan and compound interest
  • Secured by a charge on your property.


Give us feedback with your contact details for a response. Please note: we review comments once a week. Service requests must be made to Customer Services.

Page Last Updated:

5 July 2019