Administration charges

We charge for administration when a leaseholder requests a particular service or when we have to carry out special work because a lease has been breached (for example, through non-payment of charges). We charge individual leaseholders for any administration we have to carry out because we do not believe that all leaseholders should bear the cost of work done for individual leaseholders.

We will always tell you if we will make a charge and it will not be included in your management fee. We must also give you a statement which provides a summary of your statutory rights, in accordance with the Commonhold and Leasehold Reform Act 2002. If we don’t, you are entitled to withhold payment of an administration charge.

Download our Administration Charges: Summary of Tenants' Rights and Obligations document (pdf) for further details.

Current administration charges are listed below (they include VAT where appropriate):

Administration charge


Service charges


A copy of a statement from a previous year

£25 (per year)

A copy of a repairs report from a previous year

£25 (per year)

A copy of a certificate of actual account

£20 (per year)

Mandatory or discretionary loan

There is an additional £100 fee if the loan is over £10,000 and a charge is secured on your property. Find out more about our loan options.

£200 legal fee
plus £25 admin fee per year of the loan



Information pack for solicitors (incl VAT)


Notice of transfer (Legal department)


Combined notice of transfer & charge (Legal department)




Balance enquiry for remortgages (incl VAT)


Registration of charge (Notice of charge - Legal department)


Licence for alterations


Standard (incl VAT)


Minor (incl VAT)


Major (please see web page:  Landlord permission LINK for details)


Other charges


Letter of Satisfaction (for removal of your name from the County Court Register)


Copying of documents, for example the lease


Letter regarding breach of lease


Visit regarding breach of the lease


Reasonableness of administration charges

Administration charges must be reasonable.

A leaseholder can apply to the First Tier Tribunal (Property Chamber) to find out whether a charge for administration is fair and reasonable. The tribunal can also decide:

  • how much the leaseholder has to pay

  • the date on or by which they have to pay

  • the way the administration charge must be paid

These new provisions only apply to administration charges payable after the 30 September 2003.

If you are a leaseholder and you have paid your service charges, you can still challenge them through the First Tier Tribunal (Property Chamber) but we strongly advise that you continue to make payments even if you wish to query them.

Further help and advice

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Page Last Updated:

5 July 2019