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Resident Scrutiny Panel

Scrutinising our services is all about making sure we provide excellent services that meet the standards we've set out. Our Resident Scrutiny Panel brings together residents from across the borough to check and challenge how we operate. Content on this page is managed by the residents who are members of the Resident Scrutiny Panel.

How does the Resident Scrutiny Panel work?

Resident Scrutiny Panel members choose the service areas they want to look into. We provide Panel members with the necessary training and information. The Panel then talks to staff, other residents and service partners, and reviews all relevant information to make recommendations for improving the service. Feedback from the Scrutiny Panel goes to our Board of Directors and Leadership Team who in turn have a duty to respond. The Resident Scrutiny Panel can also get involved in helping us draw up plans for implementing service improvements.

Here are the main facts about the Resident Scrutiny Panel:

  1. It's completely independent.
  2. It's entirely resident-led.
  3. It holds Homes for Haringey to account to its residents.
  4. Resident Scrutiny Panel members are trained to carry out reviews.
  5. The Panel is supported by an executive scrutiny champion
  6. The Resident Scrutiny Panel is supported by independent consultant Oonah Lacey.

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Resident Scrutiny Panel members

rsp_committee_member_Viv SharmaViv Sharma, Vice Chair of the Scrutiny Panel

A Wood Green resident, I am Vice Chair of the Scrutiny Panel and also Vice Chair for another organisation working with vulnerable members of society within Haringey Council including as the Chair for a Residents' Association. I also provide digital training for Homes for Haringey. I work in various different roles within the voluntary sector which deal with issues and concerns that are being faced by the elderly and disabled people."

"Being on the Scrutiny Panel since 2013, I've managed to get further training and was awarded a CIH in Community Action in Housing (QCF). We have as a Panel been able to make a difference in terms of coming up with more innovative solutions to some of the challenges that were being faced by Homes for Haringey. We've managed to think outside the box and have made improvements overall for both the employees and the recipients of the services being provided. We will continue to work the way we have been, especially now that Homes for Haringey has been given another 10 years as an ALMO, as there will be more changes and efficiencies which are now most needed because of our current financial pressures

 RSP Ceaser LaloboCaesar Lalobo

Homes for Haringey was set up as an Arm’s Length Management Organisation (ALMO) to carry out housing services on behalf of Haringey Council. A number of panels such as Repairs, Complaints and Scrutiny were established to provide residents with an opportunity to help oversee the delivery of ALMO services.
I joined the Resident Scrutiny Panel at its inception to help hold Homes for Haringey to account in its delivery of housing services and that the voices of tenants and leaseholders were heard and represented.

During my time at the Scrutiny Panel we carried out a number of reviews into various services. I had to step down from the panel for health reasons but I was pleased to re-join the Resident Scrutiny Panel in 2018. It’s great to be back! I am also one of the repairs scrutiny monitors which is an excellent opportunity to work with the service to make sure improvement suggestions we make are implemented. Scrutiny offers so many opportunities to learn new things and meet interesting dedicated residents and officers. Together we can, and do, make a difference. 

rsp_committee_member_bridgette lane.jpgBridget Lane

I have been a Resident Scrutiny Panel member for a year now. I joined the panel after I received an email about the recruitment opportunity and then successfully completed the recruitment and induction process. I have enjoyed my time on the panel and have learned so much about Homes for Haringey and Haringey Council, in particular how services are delivered, and the challenges that they face to get things right for us all.

Hopefully the work that we do on the Resident Scrutiny Panel will contribute to the wellbeing of those that live in the borough, while at the same time provide useful feedback to the Board of Directors and the Leadership team. It is a great way to meet people, learn new skills and make a difference.

Gail Stean

I have been a Tottenham resident for over 30 years; since my A Levels. When I first heard about Resident Scrutiny Panel (RSP) I was apprehensive to apply to be a member because I thought I would not be able to commit to it due to my voluntary commitments in addition to my work and ongoing professional courses that I attend frequently.

However, in early 2017, I mustered my courage and applied; and was pleasantly surprised when I was invited to interview following which I successfully became a member of RSP. An opportunity to apply to be the Vice Chairman came up in 2018 and I was successful in my application.

From there on, I attended various Focus Groups with other RSP members; participate and present our findings and recommendations in a final report of recommendations to the board and learnt that I was able to make a difference by contributing to changes which positively affect the community. I also realised that this was made easier by our RSP Mentor who tirelessly offered advice when the Panel needed it.

Being a member of this Panel has given me the opportunity to hone my presentation skills, deepened my understanding of risk management and report writing which I am also able to apply at my place of work. I’ve become more professional and empathetic in my outlook which I learnt during mystery shopping and interviewing residents from all walks of life. Being a part of the RSP team gives me the opportunity to learn from others and share my knowledge and expertise too.

I had suspended my membership temporarily because I was employed by Haringey Council for 4 months and in view of that it would not be practical to investigate my peers but I am thankful to be a member of RSP today. 

rsp_committee_member_sagal.jpgSagal Kullane

As a Haringey resident I joined the Resident Scrutiny Panel to have a better understanding of how services are delivered by Homes for Haringey as our service provider.

Our role is to help improve services for tenants and leaseholders and we do this through using a number of reality checking activities to understand the effectiveness and impact of services. We also review and monitor performance against set targets to identify areas where service delivery could be enhanced and then put forward recommendations for the service to consider. This is the exciting part when we collate all our findings and complete our report for the Executive Directors. 

Being part of the Resident Scrutiny Panel includes working with local residents to gather their feedback and understand their customer experience and we do this through holding focus groups, interviews and carrying out surveys, This is critical to ensure that we fully understand what is working well and identify where changes may be required to ensure you receive the quality services that you deserve.

Being involved is an excellent way to gain new skills and knowledge through our training and of course a great way to meet new people. I am proud of what we achieve together and the respect and support we get from residents, staff and Councillors for our work makes all the hard work worthwhile. I work full time but being part of this great team is rewarding and a great way to make a difference and support our community.

rsp_committee_member_georgina walters.jpgGeorgina Walters

Georgina Walters has lived in the borough of Haringey for nearly 40 years. Georgina describes herself as a people person who always wants to help people and as a consequence give back to her community. Since her retirement, she spends most of her free time actively serving her community, volunteering for local charities as a support group secretary, vice chair and a former board trustee. 

Georgina has ties with her local NHS hospital and has volunteered as a patient forum spokesperson in the past, which also involved speaking at their annual conferences. She has recently retired from the Homes for Haringey Board as a ‘Resident Board Member’ joining in 2009 and spending ten successful years in that role.

Georgina says, “Although demanding, I found the role very rewarding and fulfilling”. Still wishing to contribute to the community, she has recently became a member of the Resident Scrutiny Panel.

Georgina says “Homes for Haringey are an organisation that supports, encourages and promotes progressive change. Undoubtedly I enjoy the challenge of being an advocate for change within social housing and the wider community. This is the reason why I became a member of the
Resident Scrutiny Panel and the Complaints Panel after having previously been a Resident Board Member”. 

 rsp_committee_member_david_schumann.jpgDavid Schumann

I was born in Haringey and have lived in Haringey all my life. I have joined the resident scrutiny panel to learn more about how Haringey council and homes for Haringey work and operate as I was not satisfied with the services in the area I live in.

Since joining I have realised there is a lot more to the running and responsibility’s of these organisations then I first thought. I have a lot to learn and resident scrutiny panel are teaching and helping me to do this.

So far it as been very eye opening and have meet a lot of interesting and very nice people, I have enjoyed working with them and learning from them and hope by being a member of this team and working with them we can make a difference to these organisations and deliver better services to the community.

 rsp_committee_member_anita_ricketts.jpgAnita Ricketts

Anita Ricketts lives in the West of the Borough. A Housing Management and Property Management Professional, she graduated in class of 2017 with a HND in Housing Studies at London Southbank University.

With a personal passion for service excellence Anita looks forward to learning new skills, and contributing her knowledge and experience in making a difference to the customer experience overall.

 rsp_committee_member_saray_dola.jpgSaray Dola  

I have been a Haringey resident for 14 years. Since 2009 and until recently, I had been working as an OFSTED registered childminder and I have recently completed a degree in Politics, Philosophy and Economics.

I decided to join the Homes for Haringey Resident Scrutiny Panel because I want to help Homes for Haringey in their quest to increase customer satisfaction. I do appreciate the work that Haringey has done in providing accommodation for me and I appreciate the fact that they are seeking ways of improving their service. I also have a passion for social justice and the welfare of society. This opportunity will allow me to use my new learnt skills and also work closely with an organisation that looks after the welfare of people.

 rsp_committee_member_mark_conteh.jpgMark Conteh

I have lived in Haringey for about 19 years and I have achieved a lot with help of the community and the Council. I decided to join the Resident Scrutiny Panel because I felt that this was one of the ways to give back to the community that shaped me into who I am today.

My background and training is in Accounting and Finance and I feel that as a member of this Panel, I would be able to make a contribution by advising the panel on finance and accounting issues. Haringey is my home and I am proud to be part of any initiative that seeks to improve service delivery. As a qualified accountant, I want use my skills to advise the panel on matters of efficiency and financial management.

I am one of the new members and I look forward to using my skills to make constructive contributions to make our estates a better place for residents. For me, being on the panel is one way of saying thank you to the community that has shaped my journey and my life. 

 rsp_committee_member_eric_brown.jpgEric Brown
 
I was born and educated in Tottenham I have lived my whole life within the boundary of the London Borough of Haringey. I am a qualified teacher, and taught Mathematics at a comprehensive school and by the time I retired, I was the faculty Head of Mathematics.
 
I have always been involved with sport and played Cricket and Badminton and since my retirement have worked in a voluntary capacity with Badminton England, England’s most popular racket sport. I have been a member of the Board of Directors of Badminton-England for over 20 years standing down at the end of last season.
 
10 years ago I acted as Chief Executive for 1 year. Subsequently I have become a vice president of the Association and I have chaired various boards and am active as a Referee.
As a director of a multi-million-pound company it was part of my role to scrutinise and challenge finance, management and policies. I am also a member of the Board of the Redbridge Sports and Leisure Centre. Having been a tenant and now leaseholder for over 50 years I feel that I have the desire, experience and skills to make a positive contribution to the Resident Scrutiny Panel.
 rsp_committee_member_miguel_davies.jpgMiguel Davis
 
As a local businessman in Haringey, it’s important that I am part of the community that has become my home. I live in the area and work in the area. I feel that it’s a privilege to be able to influence decisions that are made in order to ensure that services are the best.
 
I have lived here for the past 15 years with my family and we would want to see it become the best place to live. I was attracted to this voluntary role in order to identify with the community. I am happy to be part of the process that makes decisions on the services we get.
 
I get value for my business because its located in Haringey, therefore this borough is my home and it supports me. I want to give back some of my time and skills to make our home a better place for all.
 I work in direct marketing and printed media in and across the borough; and when the community succeeds, I too succeed! Therefore offering myself to be part of this effort is satisfying to me.
 

 rsp_committee_member_lydia_odelana.jpgLydia Odelana

My name is Mrs. Lydia Odelana. I came to England in 1961, studied catering and worked at the Leeds General Infirmary as a diet cook for some years before returning to Nigeria in 1970 with my two children. I returned in 1994 and have been living in Runcorn Close, Ferry Lane Estate since 1998.

I have attended most of the Courses run by Homes for Haringey Staff such as Assertiveness, Public Speaking, Chairing Meeting, Counselling, IT etc. I became a Digital Champion in 2017. 

I was a member of the Complaint Panel for some years and have now joined the Resident Scrutiny Panel so that I can share the knowledge that I have acquired over the years with other residents.

 rsp_committee_member_costa_elias.jpgCosta Elias

I grew up in Enfield and Barnet, and first lived in Haringey about 10 years ago. It's now my permanent home, and I wanted to join the Resident Scrutiny Panel to understand more of the inner workings of Homes For Haringey and see how I could help them improve their services.

I work as an Architect, and I'm keen to use the knowledge I have to review how the organisation deals with repairs, maintenance and estate upkeep. I think it's important that the residents get involved and make their voices heard so that the organisation can learn about unknown issues and hear how they directly impact their tenants and leaseholders.

 

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Benefits of being part of the Resident Scrutiny Panel

  • You get a real opportunity to influence our services
  • You gain an in-depth insight into our work as a social housing provider
  • You will get training and development opportunities on the way
  • You will learn new skills and meet new people
  • We pay out of pocket expenses including travel and can help with childcare and carer costs.
  • Any resident who is either a council tenant or leaseholder with the Council can apply to join. We expect prospective members to have the following skills:
  • Be able to communicate effectively and share ideas
  • Willingness to learn and participate in training
  • Ability to weigh up issues, challenge constructively and make balanced and judgements seeking consensus and accepting compromise where appropriate
  • Abilities to plan activities, review progress and monitor performance
  • Accountability to scrutiny process

Download the Resident Scrutiny Panel fact sheet (pdf)

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Reports by the Resident Scrutiny Panel

The Panel has already carried out a number of reviews on different services run by Homes for Haringey and the individual reports give you the full details:

Report title

Publication month

Description

Summary - RSP Responsive Repairs Report (pdf)July 2018

Review of Management and Resident Experience of Responsive Repairs Summary Report

Summary - RSP Review Sheltered and Supported Housing (pdf)

June 2017

Review of Management and Delivery of Sheltered and Supported Housing - Summary Report

Estate Inspections Scrutiny Report (pdf)

October 2016

Shaping estate inspections for consideration by residents and the estate services team

Summary Report RSP Review Complaints (pdf)

June 2016

Review of Management and Delivery of Complaints Service - Summary Report

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Join us

 Illustrated graphic of a diverse community of people

For more information about the Panel, please email the Panel directly at residentscrutiny@homesforharingey.org or call our Chair, Anne Gibson on 07976747243

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Page Last Updated:

21 November 2019