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Emergency repairs

Due to the coronavirus outrbreak, we have had to change some of the services we provide. This includes repairs. At the moment, we are only able to respond to emergency repairs. These should be logged by calling our Customer Services team on 020 8489 5611. Unfortunately, you cannot log repairs through the My Haringey Home app or through your online account (SeeMyData).

What is classed as an emergency repair?

The following list gives examples of the type of repairs classed as emergencies:


  • Burst pipes or major water leaks
  • Leaking waste pipe from a sink or toilet
  • Total or partial loss of heating or hot water
  • Toilet which cannot be used (where there is only one in the property)
  • No electricity or lighting in the property
  • No lighting in communal areas
  • Flooding drains
  • Dangerous structure
  • Lift breakdown
  • Broken or missing manhole cover
  • Broken/window glazing which presents a hazard
  • Unsafe power or lighting socket, or electrical fitting
  • Total loss of water supply
  • Total or partial loss of gas supply
  • Blocked flue to open fire or boiler
  • Insecure external window, door or lock
  • Gas servicing
  • Testing of dry risers
  • Water tank Legionella testing
  • Communal lighting and access control
  • TV systems - communal block systems (for access to news and guidance)
  • Communal boiler servicing and call outs on district heating
  • Major disrepair due to property unfit for human habitation
  • Scheduled and periodic testing or repair to existing fire alarms, especially in blocks and street properties
  • Defective in-flat front entrance door (cannot open or be locked)
  • Defective communal frontdoor entry systems
  • Aids & Adaptations – carry out certain A&A repairs which may cause issues for the elderly or infirm if not completed
  • Communal fire alarm and warden call repairs in sheltered schemes
  • External roof failure
  • Remove asbestos in order to complete a critical repair in-flat.



Give us feedback with your contact details for a response. Please note: we review comments once a week. Service requests must be made to Customer Services.

Page Last Updated:

25 March 2020