Reporting a repair

Homes for Haringey offers a comprehensive repairs service to ensure your council home is well maintained. Before reporting a repair, check to see whether you as a tenant or we as a landlord should be carrying out the repair. For more information on repairs, please see our HfH Repairs Handbook.

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Housing Online


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Call: 020 8489 5611

(8am-6pm weekdays, 10am-6pm on Wednesdays)


Gas heating repairs

For gas heating repairs, please contact your gas contractor directly:

  • If your home is in North Tottenham, South Tottenham or on Broadwater Farm (except Kenley and Northolt), your gas contractor is K&T Heating and you can contact them directly on 020 8269 4520.
  • If you live in Garton House, Hornsey, Wood Green or in supported housing, your gas contractor is Purdy and you can contact them directly on 01992 703 410.
  • If you live in Northolt or Kenley at Broadwater Farm, your gas contractor is Switch 2 and Coefly but you can contact our Customer Contact Centre on 020 8489 5611.

For emergency gas heating repairs, you can call us on 020 8489 5611 at any time.

Remember - if you smell gas, call the National Grid on freephone 0800 111 999 immediately.

DIY repairs videos

Learn how to simply fix your home repairs

Video Category: 


View more DIY repairs videos

Communal repairs

We are responsible for repairing communal areas to blocks of flats and conversions including:

  • stairs
  • door entry systems
  • communal lighting
  • landings
  • communal windows
  • courtyards


  • For communal and estate lighting problems (lampposts and lighting fixed to the outside of buildings and blocks of flats) please contact our Customer Services team on 020 8489 5611.

Additional information

The best way to report a repair is by signing up to you free online Homes for Haringey 'Housing Online' account. This allows council tenants to report a repair and leaseholders to report a communal repair.

You can also report a repair by:

If you report a non-emergency repair after 6pm or at weekends, we will take details of the repairs issue and one of our officers will get in touch with you the next working day.

(For the benefit of deaf, hard of hearing, speech-impaired and deafblind people, all our telephones accept calls made using the Typetalk and TextDirect Relay Services. You can find out more about Typetalk and TextDirect by contacting RNID Typetalk on Freephone 0800 7 311 888 or Freetext 18001 0800 500 888)

You can report a emergency repair at any time on this number. Please do not email a repair that is an emergency. An emergency repair is one that:

  • removes immediate danger to people
  • avoids major damage to the property.

We will carry out an emergency repair within 24 hours, but outside of office hours we will make safe, things like dangerous electrical faults, burst pipes or broken down lifts, within two to four hours.

Page Last Updated:

30 September 2021