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Housing Performance

Residents' Top Ten - latest performance figures

Your Top Ten performance measures

January scores

Month compared to target

Year to date (April 2017 to January 2018)

We aim to complete 99% of urgent repairs within government time limits

99.6%

Achieved

99.6%

We aim to complete 90% of responsive repairs correctly the first time. (This applies to repairs which are carried out by the Housing Repairs Service not external contractors)

93.0%

Achieved

91.4%

We aim to attend at least 98.5% of non-urgent repairs appointments.

98.0%

Almost there

96.6%

We aim to complete 90% of communal repairs on time

98.1%

Achieved

97.2%

Our target is that 78% of tenants are satisfied with the quality of repairs

80.0%

Achieved

77.9%

We aim to issue 100% of properties with a valid Gas Certificate

100.00%

Achieved

100.00%

We aim to make sure 93% of estates are graded Excellent or Good by Quality Assurance Officers

98.8%

Achieved

97.9%

We aim to complete 80% of stage one anti-social behaviour measures within timescales.

100.0%

Achieved

85.0%

Figures are correct as at December 2017.

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Page Last Updated:

28 February 2018