Services affected by coronavirus

As lockdown eases, Homes for Haringey will continue to take all reasonable measures to safeguard our residents and staff against covid.

To support this, we are providing a reduced repairs service in residents' homes by restricting works to emergency and urgent repairs only. We will not be undertaking routine repairs, this will include some follow-on repairs such as plastering and decorating until the guidance changes.

Any routine repairs reported will be recorded for us to attend to when national restrictions and safety allow.

There is more guidance on the national restrictions on the gov.uk website. 

Service updates

Customer Services

Our customer service centres remain closed. Use either our online services or call us on 020 8489 5611 for queries, but please be prepared for a longer wait than usual. Register for an online account where you can report some repairs issues and pay bills.

Repairs & Maintenance

We will only be providing emergency repairs during lockdown. We will not be undertaking routine repairs, including some follow-on repairs such as plastering and decorating. Residents should report all emergency repair issues through our Customer Services team on 020 8489 5611.

Major Works

Our major works programme has restarted for both communal improvements and individual property refurbishments. Our contractors and Asset Management service will contact affected residents to give updates on revised timescales and the works they will be carrying out.

You can also email queries to the Major Works team: majorworksenquiries@homesforharingey.org or call Customer Services on 020 8489 5611.

Lift Maintenance and Electrical Inspections (Mechanical and Electrical Service)

Our contractors have now resumed a full service. For any queries, please call 020 8489 5611.

Estate Services

Our Estate Services team have returned to their normal working hours: 8am to 4.15pm daily.

Our staff will continue to ensure all blocks receive one full clean a week. Cleaning staff will focus on ‘high touch’ surfaces, including door handles, lift buttons, banister rails.

All blocks with lifts and refuse chutes will continue to receive a daily clean of the ground floor lobby/entrance way and bins will be rotated as needed.

Neighbourhood Improvements

Our estate inspections have been suspended until further notice.

Concierge Services

Our concierges have resumed a full service.

Estate Parking 

We have resumed full parking enforcement on estates. This means that anyone who parks on estates with controlled parking schemes will need a valid parking permit.

Residents can apply for resident parking permits and visitor parking permits online through our e-forms.

More information on the estate parking changes can be found on the dedicated Estate Parking changes webpage. 

Tenancy Management

Tenancy Services are continuing to deal with queries from residents, by email and phone. Where a visit is needed this will be done safely, with appropriate safety measures in place. Our staff will always wear identity badges with their name, photo and Homes for Haringey logo on.

If you need to contact us about keys or door fobs, please call Customer Services on 020 8489 5611. Once your new keys or fobs are ready, we will arrange delivery of these to you.

All other tenancy management services will continue remotely by phone and email. If you have any queries please email TenancyManagement@homesforharingey.org or call 020 8489 5611.

Income Collection

We continue to collect rents and work with residents to ensure that they apply for any benefits that they may be entitled to. If your financial circumstances have changed and you are concerned that you may struggle to meet your financial commitments or if you have any queries please email incomecollectionteam@homesforharingey.org or call 020 8489 5611.

Right to Buy & Leaseholder Services

We have restarted our service to provide licences and inspections for home alterations.

Right to Buy valuation appointments have stopped during the current lockdown. 

Support and Wellbeing Service

We continue to contact our residents in sheltered housing, every weekday with additional contact for our most vulnerable residents.

All our communal lounges remain closed and face-to-face events cancelled.

We continue to review the support needs of residents – especially the most vulnerable – in our sheltered housing schemes, and plan to broaden out these reviews to a wider range of tenants.

Housing Needs (homelessness support)

We continue to provide this service by phone and email.

If you have got somewhere safe to stay, please remain where you are. If you need advice or if you are about to become homeless, please call 020 8489 1000 and support will be available to you by phone. Alternatively, you can find advice and complete an online self-assessment form on Haringey Council’s website.

If you are concerned about someone sleeping rough, including if they have coronavirus symptoms, please tell StreetLink on 0300 500 0914 or www.streetlink.org.uk, who will alert our local outreach team.

Hearthstone (for domestic abuse support)

The Hearthstone Centre is closed to visitors. Victims/survivors in need of assistance can contact the Hearthstone team directly on 020 8888 5362 or at: hearthstone.domesticviolence@homesforharingey.org 

Project 2020

Project 2020 are providing a remote service to all our clients accessing employment support and youth engagement services. The team are available to provide help and advice in finding a job or accessing training via email at project2020@homesforharingey.org.

Community and Resident Engagement

We continue to keep in touch with Residents' Associations and other recognised resident groups remotely.

We have started online training and focus groups. For more information on our resident engagement activities please email resident.involvement@homesforharingey.org or call 020 8489 4463.

Play Areas and Sports Courts

All our play areas are open. Our multi-use games areas/sports pitches are closed. 

Lettings

Our choice-based lettings service for social housing has resumed, with special arrangements in place to allow socially distanced viewings.. Available properties can be found on the Home Connections website. For queries please email lettings@homesforharingey.org. 

Anti-social Behaviour

We realise that with more people at home, anti-social behaviour may be a worry. Our Estates Watch service will continue to disperse any anti-social behaviour. In our sheltered properties, we are working with the Police and Haringey Council’s ASB team.