Due to the coronavirus outbreak, we have altered some of our services. Please go to 
Services affected by coronavirus
During the coronavirus lockdown period, we changed the way our services were provided to residents and the local community. As lockdown restrictions ease, we are resuming some of our normal service provision.
Our staff will continue to wear identity badges with their names, photo and Homes for Haringey logo on. Staff who need to enter your home will socially distance wherever possible, and will wear appropriate protective clothing.
Service updates
Customer Services
Our customer service centres remain closed. Use either our online services or call us on 020 8489 5611 for queries, but please be prepared for a longer wait than usual.
Repairs & Maintenance
Our repairs team will offer a limited service until 17 August.
Until then:
- Residents will still only be able to log emergency repairs through our Customer Services team on 020 8489 5611.
- We will start working on the backlog of nearly 2,000 non-emergency repairs that were delayed due to lockdown. Our repairs team will contact residents with jobs already logged that need completing.
From 17 August:
- Residents will be able to report all repair issues through our Customer Services team on 020 8489 5611 or the My Haringey Home app.
- Whilst we are aiming to return to a normal repairs service, it may take longer for us to complete some jobs. This is because the repairs service will not be working at full capacity due to some staff having to remain self-isolating or shielding.
More information on the repairs service changes can be found on the dedicated repairs service webpage.
Major Works
Our major works programme has restarted for both communal improvements and individual property refurbishments. Our contractors and Asset Management service will contact affected residents to give updates on revised timescales and the works they will be carrying out.
You can also email queries to the Major Works team: majorworksenquiries@homesforharingey.org or call Customer Services on 020 8489 5611.
Lift Maintenance and Electrical Inspections (Mechanical and Electrical Service)
Our contractors have now resumed a full service. For any queries, please call 020 8489 5611.
Estate Services
From 6 July, our Estate Services team will return to their normal working hours: 8am to 4.15pm daily.
Our staff will continue to ensure all blocks receive one full clean a week. Cleaning staff will focus on ‘high touch’ surfaces, including door handles, lift buttons, banister rails.
All blocks with lifts and refuse chutes will continue to receive a daily clean of the ground floor lobby/entrance way and bins will be rotated as needed.
Neighbourhood Improvements
From 20 July, our estate inspections will restart. These will be redesigned to take into account coronavirus restrictions.
Concierge Services
From 1 August, our concierges will be resuming a full service.
Estate Parking
From 13 July, we will resume parking enforcement on estates. Anyone who parks on estates with controlled parking schemes will need a valid parking permit.
Residents can apply for resident parking permits and visitor parking permits online through our e-forms.
Until 13 July, we will enforce yellow lines, cross hatch boxes and any other non-designated parking areas to ensure emergency access routes are kept clear and that essential services such as refuse collections can take place.
More information on the estate parking changes can be found on the dedicated Estate Parking changes webpage.
Tenancy Management
From 1 July, door knocking – as part of emergency vulnerability checks – will start. Our staff will always wear identity badges with their name, photo and Homes for Haringey logo on.
If you need to contact us about keys or door fobs, please call Customer Services on 020 8489 5611.
All other tenancy management services will continue remotely by phone and email. If you have any queries please email TenancyManagement@homesforharingey.org or call 020 8489 5611.
Income Collection
We continue to collect rents; however, we are taking a different approach to serious rent arrears. We are postponing any court cases and will not be taking legal action during this time. We have also stopped automated arrears actions so that our income teams can take a case by case view. If you have any queries please email incomecollectionteam@homesforharingey.org or call 020 8489 5611.
Right to Buy & Leaseholder Services
From 1 July, Haringey Council’s Strategic Property Team will restart Right to Buy valuation appointments that were postponed due to lockdown restrictions. There may be delays to this, as the service works through a backlog of appointments.
From 1 July, we will be restarting our service to provide licences and inspections for home alterations.
Support and Wellbeing Service
We continue to contact our residents in sheltered housing, every weekday with additional contact for our most vulnerable residents.
All our communal lounges remain closed and face-to-face events cancelled.
We continue to review the support needs of residents – especially the most vulnerable – in our sheltered housing schemes, and plan to broaden out these reviews by August to a wider range of tenants.
Housing Needs (homelessness support)
We continue to provide this service by phone and email.
If you have got somewhere safe to stay, please remain where you are. If you need advice or if you are about to become homeless, please call 020 8489 1000 and support will be available to you by phone. Alternatively, you can find advice and complete an online self-assessment form on Haringey Council’s website.
If you are concerned about someone sleeping rough, including if they have coronavirus symptoms, please tell StreetLink on 0300 500 0914 or www.streetlink.org.uk, who will alert our local outreach team.
Hearthstone (for domestic abuse support)
The Hearthstone Centre is closed to visitors. Victims/survivors in need of assistance can contact the Hearthstone team directly on 020 8888 5362 or at: hearthstone.domesticviolence@homesforharingey.org
Project 2020
Project 2020 is not able to see people face-to-face. The team are available to give training and employment advice via email or over the phone. Please contact at project2020@homesforharingey.org or 020 8489 5611.
Community and Resident Engagement
We continue to keep in touch with Residents' Associations and other recognised resident groups remotely.
From 6 July, we will start online training and focus groups. For more information on our resident engagement activities please email resident.involvement@homesforharingey.org or call 020 8489 4463.
Play Areas and Sports Courts
From 6 July, all our sports courts will reopen. We are also planning a phased reopening of our play areas and further information will be made available in due course.
Lettings
Our choice-based lettings service for social housing has been suspended to avoid group viewings taking place.
Anti-social Behaviour
We realise that with more people at home and schools partially closed, anti-social behaviour may be a worry. Our Estates Watch service will continue to disperse any anti-social behaviour. In our sheltered properties, we are working with the Police and Haringey Council’s ASB team.
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