Bogus Callers
No ID, no access. Homes for Haringey staff will always wear ID badges when visiting your home.
If in doubt about the authenticity of a Homes for Haringey work operative, check the list below and if you are still in doubt call us on 020 8489 5611 or if you are suspicious call the police on 999.
How to check if a work operative is genuine
Carry out as many of the below checks as you need to feel confident that the caller is genuine. This is to help you but if you are in any doubt, do not let the caller in.
NOTE: The below is for all works EXCEPT gas repairs and servicing, which will NOT be a Homes for Haringey employee, but will be from PH Jones or Purdy. In this case, you will have been contacted prior to the appointment which you will have arranged for a specific job – check all these details with the contractor before letting them in.
YOU ASK... | THEY REPLY... |
Have they got the job number? (This is given to you when the job is booked and can be used as a 'password') | YES - they provide it and it matches yours - continue with the checks here NO - DON'T LET THEM IN |
Did they ring in advance? (We are ensuring we now always ring before knocking on your door for an appointment) | YES - and they can confirm the conversation - continue with the checks here NO - DON'T LET THEM IN WITHOUT CALLING US TO CHECK THEIR ID |
Is their appearance right? | YES – they are wearing work boots (not trainers) and a blue top with the Homes for Haringey logo embroidered onto the left breast NO – they are not wearing ALL the above - DON'T LET THEM IN WITHOUT CALLING US TO CHECK THEIR ID |
Have you reported a repair? Do you have an appointment? (We rarely come to your door without an appointment unless there are ongoing works in your block that you will be aware of) | YES - continue with the checks here NO - DON'T LET THEM IN WITHOUT CALLING US TO CHECK THEIR ID |
Do they have an ID badge that looks like this?
| YES - continue with the checks here - we have reports of a name badge being used by the gang YES - but it is not quite the same - DON'T LET THEM IN NO - DON'T LET THEM IN |
Is there a Homes for Haringey or Move 51 Degrees North van parked nearby and can they prove it is theirs by unlocking? (The lights on the van should flash when he presses the key fob) | YES - continue with the checks here NO - DON'T LET THEM IN WITHOUT CALLING US TO CHECK THEIR ID |
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