Contact us
Easy ways to contact us about a housing issue or repair
Via your free online account
Council tenants and leaseholders in Haringey have access to their own free online account to report repairs and other issues. Register or log in.
Via the My Haringey Home app
Download our app for free to report repairs plus much more.
Via email
You can email us at: customerservices@homesforharingey.org
Check our Operations Patch List - Sept 2018 to find out who your local Tenancy Management Officer, Scheme Manager, Quality Assurance Officer, Income Collection Officer or Estate Services Manager is.
Our Customer Services team is also available on 020 8489 5611 (standard call rate) on Mondays to Fridays, between 8am to 6pm, and for emergency calls at any other time. Please note that we are very busy at lunchtimes and on Mondays.
There are many different ways of contacting us now - through our new website where you can register for an online account or find out how to download the new "My Haringey" app. Through these free digital services you can check recent payments or how much you owe, report repairs and request a range of services.
Broadwater Farm reception facility
Our reception facility at 108 Gloucester Road, Tottenham, N17 6GZ, is open for residents who:
- need general advice about a tenancy issue
- want to collect or hand in keys or fobs, or
- meet with a Homes for Haringey officer by prior arrangement only.
Opening hours are (excluding bank holidays):
Monday: 9am to 12pm
Tuesday: 2pm to 4.45pm
Thursday: 2pm to 4.45pm
Friday: 9am to 12pm
To book an appointment, please call 020 8489 5611.
Key and fobs
If you need a new or replacement key or fob, please call Customer Services on 020 8489 5611 for payment and to arrange an appointment at the Commerce Road Community Centre, Wood Green, N22 8EE, to pick them up.
Keys can be picked up Monday - Friday between 9.30am-1pm and 2pm-4.30pm.
Decent Homes and major works
Call our Property Management team on 020 8489 1778 or email: majorworksenquiries@homesforharingey.org
Estate Services
Call 020 8489 5611 or email: customerservices@homesforharingey.org
Feedback
Please find out more about how to give us feedback - on our complaints, suggestions and compliments page. To contact our Feedback team call 020 8489 5611.
Leasehold queries
Leasehold Services team:
Calculation and billing of services charges, carry out major works consultation, communal repairs reports and key leaseholder queries. Email: leaseholdservices@homesforharingey.org
Leasehold Accounts team:
Recovery of all service charges and setting up payment arrangements
Email: leaseholdaccountenquiries@homesforharingey.org
Home Sales and Lease Enquiries team:
Dealing with resale enquiries, registration of sublet, processing applications relating to all types of alterations (does not deal with planning permission) and monitor lease compliance.
Email: homesales@homesforharingey.org
Getting involved:
If you would like to join the Leasehold Panel, please email: leasehold.panel@homesforharingey.org
Need to send something by post to the Home Ownership team?
Please send your correspondence to:
Homes for Haringey
Home Ownership team
2nd Floor
48 Station Road
London N22 7TY
Media and publications enquiries
Call the Communications team on 020 8489 1582 or email: communications@homesforharingey.org
Parking
Parking on your estate: call 020 8489 5611.
Any other parking issues including parking fines: Haringey Council's Customer Services 020 8489 1000
Paying your rent or service charge
To pay your rent over the phone, please ensure you have your account number and debit or credit card details ready:
- 020 8489 5611 (open Mondays to Fridays, 8am to 6pm)
- 24-hour automated payment phone service: 0300 456 0520 (see call charges). Find out more about the Council's automated telephone payment service).
Rent enquiries
For rent enquiries or talking to us if you are having difficulties with your rent payments, call our Customer Contact Centre on 020 8489 5611 or email our Income Collection team: incomecollectionteam@homesforharingey.org
Repairs
To report a repair, including a gas repair, call us on 020 8489 5611. You can report an emergency repair at any time.
You can also report a non-emergency repair by emailing us at: repairs@homesforharingey.org
To report a repair (council tenants only) or a communal repair online (council tenants and leaseholders), sign up for your free online Seemydata account.
(For the benefit of deaf, hard of hearing, speech-impaired and deafblind people, all our telephones accept calls made using the Typetalk and TextDirect Relay Services. You can find out more about Typetalk and TextDirect by contacting RNID Typetalk on Freephone 0800 7 311 888 or Freetext 18001 0800 500 888).
Resident engagement
To talk to our Resident Engagement team about getting involved or if you want to help us monitor our performance and services we provide, call our Customer Contact Centre on 020 8489 5611 or email the team directly at: resident.involvement@homesforharingey.org
Haringey Council Customer Services
If you need to get in touch with the Council's Customer Services, you can report a problem to the Council or get in touch with the Council online (links to Haringey Council's website).
You also visit your local Haringey Council Customer Service Centre:
South Tottenham Customer Services Centre
Opening times:
Mondays, Tuesdays, Thursdays and Fridays: 9am to 5pm
Wednesdays: 10am to 5pm
Marcus Garvey Centre - Library and Customer Services
Tottenham Green Pools and Fitness
1 Philip Lane
London N15 4JA
Find out more about this Customer Services Centre (links to Haringey Council's website)
Wood Green Library and Customer Services
Wood Green Library and Customer Services
187-197A High Road
Wood Green
London N22 6XD
Customer Services opening times:
Monday, Tuesday, Thursday, Friday: 9am to 5pm
Wednesday: 10am to 5pm
Library opening times:
Monday, Tuesday, Thursday, Friday: 9am to 7pm
Wednesday: 10am to 7pm
Saturday: 9am to 5pm
Sunday: 12pm to 4pm
Find out more about this Customer Services Centre (links to Haringey Council's website)
Please note - both centres are busy on Mondays. Please try to visit between Tuesday and Friday if possible. If you do need to visit a Customer Service Centre, you should aim to arrive before 4pm. If they are very busy and you arrive after 4pm they cannot guarantee you will be seen.
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