Housing Performance

Residents' Top Ten - latest performance figures

Your Top Ten performance measures	January scores	Month compared to target	Year to date (April 2017 to January 2018)
We aim to complete 99% of urgent repairs within government time limits	99.6%	Achieved	99.6%
We aim to complete 90% of responsive repairs correctly the first time. (This applies to repairs which are carried out by the Housing Repairs Service not external contractors)	93.0%	Achieved	91.4%
We aim to attend at least 98.5% of non-urgent repairs appointments.	98.0%	Almost there	96.6%
We aim to complete 90% of communal repairs on time	98.1%	Achieved	97.2%
Our target is that 78% of tenants are satisfied with the quality of repairs	80.0%	Achieved	77.9%
We aim to issue 100% of properties with a valid Gas Certificate	100.00%	Achieved	100.00%
We aim to make sure 93% of estates are graded Excellent or Good by Quality Assurance Officers	98.8%	Achieved	97.9%
We aim to complete 80% of stage one anti-social behaviour measures within timescales.	100.0%	Achieved	85.0%