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Housing Performance

Residents' Top Ten - latest performance figures

Your Top Ten performance measures

November scores

Month compared to target

Year to date (April 2017 to November 2017)

We aim to complete 99% of urgent repairs within government time limits

99.7%

Achieved

99.6%

We aim to complete 90% of responsive repairs correctly the first time. (This applies to repairs which are carried out by the Housing Repairs Service not external contractors)

90.5%

Achieved

91.1%

We aim to attend at least 98.5% of non-urgent repairs appointments.

97.7%

More work needed

96.2%

We aim to complete 90% of communal repairs on time

96.8%

Achieved

97.0%

Our target is that 78% of tenants are satisfied with the quality of repairs

78.0%

Almost there

78.0%

We aim to issue 100% of properties with a valid Gas Certificate

100.00%

Achieved

100.00%

We aim to make sure 93% of estates are graded Excellent or Good by Quality Assurance Officers

98.1%

Achieved

97.8%

We aim to complete 80% of stage one anti-social behaviour measures within timescales.

91.0%

Achieved

84.0%

Figures are correct as at December 2017.

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Page Last Updated:

21 December 2017