ways to pay your rent

There are various ways that you can pay your rent. Please see below for the options.

If you maintain a clear rent account you are automatically entered into our Top Tenant award and could be chosen at random to win a monthly prize of £75.

• By Direct Debit
• Online
• Using your housing rent and charges card
• By debit or credit card
• By text
• Through your bank by standing order
• By deduction from your wages or salary

By direct debit

This is the best way to pay as your payment is guaranteed. It also saves us money, which can be spent on other housing services. As a thank you, if you pay by Direct Debit we will make a one-off payment of £10 into your rent account.

There are many benefits to paying by Direct Debit, for example:

• You don’t have to remember to pay every month.
• You don’t have to worry about overlooking a payment if you are ill or on holiday.
• Your payment will be automatically recalculated if anything changes in your account. For example, if your housing benefit entitlement changes, you will be informed 14 days before anything changes.
• We will update your Direct Debit every year and let you know if anything changes.

If you are a new tenant you will receive a Direct Debit mandate form when you sign up for your tenancy.

If you are already a tenant, you can either get a Direct Debit form from your local Customer Services Centre or you can click the link below to print one off now. We will calculate your monthly rent instalment, request payment from your bank or building society, and tell you the amount in advance.

Print out a Direct Debit form

Online

You can pay your rent or other charges online using a debit or credit card on the Council's online payment page.

Please have your enter the 15 digit rent account number ready (you can find this on your rent letter). If your rent account number is less than 15 digits please add the required number of zeros to the beginning of the rent account number e.g. 123456789101 would be entered as 000123456789101)

Using the housing rent and charges card

The housing rent and charges card has taken over from rent books as a way to pay your rent and other charges (although you can still use your rent book for rent payments if you prefer). When you sign a tenancy agreement, you will automatically receive a housing rent and charges card.

This is an easy and safe way for you to pay your rent, or for a carer, relative or friend to do it for you. You can find out more by clicking the link below.

Find out more about the housing rent and charges card.

Important note: from July 2009, you will no longer be able to use your rent payment card at payzone outlets. You will still be able to make rent payments using your card at all outlets displaying the Paypoint logo   and at all Post Office branches . For more detailed lists of outlets where rent payments can be made, please visit www.allpay.net/outlets

If you have any further questions, or if your card is lost, damaged or stolen, please contact:

Rent Accounts team
8th Floor, 10 Station Road
Wood Green
London
N22 7TR

Tel: 020 8489 3449

By debit or credit card

You can now pay your rent over the phone using a credit or debit card, except for American Express. There is no charge for paying this way. Just call us on 0800 195 3404 (freephone) or 020 8489 5611 (cheaper from a mobile) and ask for your Income Collection Officer.

You can also pay by calling Haringey Council's automated telephone payment service on 0845 070 1414. You will need a touchtone telephone to use this service.

By text

Register online at https://www.allpayments.net/textpay to get your password. Text the word ‘pay’, the amount of rent or service charge you want to pay, and your password to 81025.

For more information, visit the Allpayments website

Through your bank by standing order

If you would like to make a new request to pay by standing order, please contact the Rent Accounts team using the contact details below.

If you already pay in by standing order, your Housing Manager or Income Collection Officer will tell you each March how much your monthly payments will be for the coming year.

If you want to cancel your standing order, please make sure that you tell your Housing Manager or Income Collection Officer.

Rent accounts team
13-27 Station Road
Wood Green
London
N22 6UW

Tel: 020 8489 3449

Direct Debit is a better way to pay than standing order, as payments will always be for the right amount, and your bank guarantees to refund any incorrect payments.

By deduction from your wages or salary

Any tenant who works for Haringey Council or Homes for Haringey can have their rent deducted from their wages and paid directly to Homes for Haringey.

If you would like to do this, please contact your Income Collection Officer on 0800 195 3404 (freephone) or 020 8489 5611 (cheaper from a mobile) or email incomecollection@homesforharingey.org