leaflets and other publications

You can download leaflets and other publications currently available from Homes for Haringey from this section of the website. Minutes of meetings will soon be available in the Get Involved section of this website.

You will need Adobe Acrobat Reader to see these documents. If you do not have it click on the logo below to download it – it’s free.

If you think any information is missing, please let us know by emailing communications@homesforharingey.org.

Click on the appropriate section name. This will take you to the leaflets of your choice.

Some publications were produced before Homes for Haringey was set up. Although these publications talk about Haringey Council, the information they contain is still up to date and relevant. We will produce a new Homes for Haringey version of this publication soon.

Get Adobe Reader free to view PDF documents

1. Company and general information
2. Policies, plans and performance
3. Resident Involvement
4. Tenants
5. Home Ownership
6. Repairs and maintenance
7. Health and safety information
8. Nuisance and anti-social behaviour
9. Sheltered housing
10. Employment and staff
11. Translated documents

1.Company and general information

Title	Summary
Business plan 2011-16	Sets out the finance, improvement and performance strategy for Homes for Haringey in the coming years
Financial strategy	Sets out Homes for Haringey's approach to financial matters
Risk register
Risk Management Strategy	Sets out Homes for Haringey's approach to risk management
Anti fraud strategy (includes Whistleblowing policy)
Value for money strategy	Sets out Homes for Haringey's approach to value for money
Performance Management Framework	Sets out how performance management is embedded within Homes for Haringey
Asset Management Strategy 2007-17	Sets out our Asset Management Strategy with detailed targets and outcomes for the period 2007 to 2017
Scheme of delegation
Financial regulations
Contract regulations
Management agreement Management agreement deed of variation
Constitution	Board member rules of participation and code of conduct
Board papers	All Board related literature
Board profiles	Profiles of Board members
Conditions of Order	Our standard contract terms of trade
A guide to the Freedom of Information Act 2000	This leaflet explains the Freedom of Information Act and how you can ask for any information you want
Customer Agreement	This agreement describes the aims of Homes for Haringey in dealing with its customers.
Complaints, suggestions, compliments	Make a complaint, suggestion or compliment.
Customer Access Strategy	Sets out what we plan to do make sure that customers can contact us or access our services as and when they need to.
Standards for translation and interpreting	Sets out the standards that Homes for Haringey will use for providing information to residents in translation or alternative formats.
Equalities Policy	Sets out Homes for Haringey's approach to Equalities
Equalities and diversity strategy
Environmental Sustainability Strategy	Sets out how we will do our bit to help the environment.
Tackling antisocial behaviour - policy and procedure	Homes for Haringey's statement on how we plan to tackle antisocial behaviour

2. Policies, plans and performance

Leaflets will be available soon

Title	Summary
Business plan 2009-2014	Sets out the finance, improvement and performance strategy for Homes for Haringey in the coming years
Improvement plan	How we plan to meet the objectives in the delivery plan
Annual Report 2009/10	Report looking at our achievements over the year. If you would like a copy of previous annual reports, email us.

3. Resident Involvement

Title	Summary
Homes Zone	Homes Zone is a magazine containing news and useful information from Homes for Haringey. You can download current and past issues, and translated copies, on our Homes Zone page.
Notice of Homes for Haringey meetings	Information on dates, locations and contact details for panel and sub-group meetings
Sheltered Housing for Older People	This leaflet provides information about sheltered housing for older people.
Resident Involvement Agreement Summary	This agreement sets out how we plan to work with residents to improve housing services.
Resident Involvement Agreement - Full Version	This agreement sets out how we plan to work with residents to improve housing services.
Quick guide to Resident Involvement	This leaflet gives you a quick overview of all the different ways you can get involved.

4. Tenants

Title	Summary
Tenants' Charter	This is the updated version of the Tenants’ Charter, which replaces the 2004 version. The charter tells you what your rights and responsibilities are as well as what you can expect from us.
Housing rents charges card	This leaflet provides information about the housing rents and charges card.
Rents direct debit leaflet	Information leaflet about direct debit and our £10 incentive scheme.
Incentive Scheme	Explains how you could receive £250 when you move out of your council home and leave it in good condition.
Letting Standard	Every council property should be clean and in a good state of repair when you move in.The Homes for Haringey Letting Standard sets out what you can expect.
Having trouble paying your bills?	This leaflet explains how you can get free independent and effective advice on a number of issues from your local Citizens Advice Bureau
You and your concierge	This leaflet explains the concierge service.
Demoted tenancies	This leaflet explains demoted tenancies.
A guide to services on your estate	This leaflet tells you about the different services on your estate and the organisations that provide them.
A guide to our and your responsibilities	This leaflet tells you what Homes for Haringey's responsibilities and your responsibilities are as regards carrying out repairs in your home.

5.Home Ownership

Title	Summary
Ways to pay your service charges	This leaflet outlines the different ways leaseholders can pay service charges, and their advantages.
Right to Buy application form	An application form to apply for the Right to Buy scheme
Transferable Discount Scheme Application form	Apply for the Transferable Discount Scheme.
Plain English guide to your lease	This booklet explains the council’s standard lease in everyday English. In some parts, the standard lease will differ from yours. Where this occurs, we explain the differences.
Leaseholders' Charter 2008	Detailed information for leaseholders including their rights and responsibilities and service charges.
Homes for Haringey Actual Service Charge 2010/11	Explains what the service charge is and how you pay it.
Recovery of service charges through legal actions	Explains how we will recover money you owe us
Sublet registration form	This form needs to be completed to register your sublet property.
HouseProud booklet	This booklet explains the HouseProud scheme, which could help you get a loan to pay for major works.
Home Insurance	This leaflet explains why leaseholders need content insurance and contains an application form
Direct Debit leaflet	This leaflet explains that we will credit your account with £10 if you start to pay service charges directly from a bank account.
Standard Lease	Download a standard copy of the lease
Consulting Leaseholders	This booklet provides a short summary of the regulations we must follow before we undertake any major works.
Key Leaseholder Scheme booklet	This booklet tells you about the Scheme, who is eligible and how to apply to become a Key Leaseholder.
Having trouble paying your bills?	This leaflet explains how you can get free independent and effective advice on a number of issues from your local Citizens Advice Bureau
Install your own windows and doors - a guide for leaseholders	This leaflet explains how to obtain the landlord's permission if you want to install new windows and doors in your property. It also explains what you must do if you have already installed them without getting our permission.
Paying for major works invoices	This booklet tells you all about paying for major works invoices. It explains the ways in which we carry out major works, how we consult you, our customer promise, what information we provide with our bills, payment options and useful contacts.
You and your concierge	This leaflet explains the concierge service.
A guide to services on your estate	This leaflet tells you about the different services on your estate and the organisations that provide them.

6. Repairs and maintenance

Title	Summary
Repairs Handbook	This book gives you information about our repairs service. Translated copies are available below.
Reporting Housing Repairs	Leaflet about how to report repairs and other general information
Dealing with damp, condensation and mould growth in your home	Information leaflet about how to prevent and deal with damp, condensation and mould in your home.
Preventing and getting rid of pests and vermin	Information leaflet about how to prevent and deal with pests in your home

7. Health and safety information

Title	Summary
Asbestos leaflet	Advice on dealing with identification/suspicion of asbestos in your home
Gas safety	This leaflet explains about urgent gas safety checks in your home
Fire safety	This leaflet tells you steps that you can take to reduce the risk of fire in your home

8. Nuisance and anti-social behaviour

We work closely with Haringey Council on anti-social behaviour measures. You can find more information on Haringey Council's website.

9. Sheltered housing

Title	Summary
Supported Housing	A guide to sheltered housing and information about what it provides

10. Employment and staff

Title	Summary
Empty Properties Leafet	This leaflet explains how you can get more information about letting your property with Haringey Council.

11. Translated documents.

Title	Summary
Tenants' Charter - Spanish	The charter tells you what your rights and responsibilities are as well as what you can expect from us.
Tenants' Charter - Turkish	The charter tells you what your rights and responsibilities are as well as what you can expect from us.
Tenants' Charter - French	The charter tells you what your rights and responsibilities are as well as what you can expect from us.
Tenants' Charter - Cantonese	The charter tells you what your rights and responsibilities are as well as what you can expect from us.
Tenants' Charter - Vietnamese	The charter tells you what your rights and responsibilities are as well as what you can expect from us.
Tenants' Charter - Greek	The charter tells you what your rights and responsibilities are as well as what you can expect from us.
Repairs Handbook - French	This book gives you information about our repairs service in French
Repairs Handbook - Turkish	This book gives you information about our repairs service in Turkish
Repairs Handbook - Greek	This book gives you information about our repairs service in Greek
Repairs Handbook - Chinese	This book gives you information about our repairs service in Chinese
Repairs Handbook - Vietnamese	This book gives you information about our repairs service in Vietnamese
Fire safety leaflet - Albanian	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Amharic	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Arabic	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Bengali	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Chinese	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Farsi	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - French	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Greek	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Gujarati	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Italian	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Kurdish	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Lingala	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Polish	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Portuguese	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Russian	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Somali	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Spanish	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Tigrinya	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Turkish	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Urdu	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Fire safety leaflet - Vietnamese	The fire safety leaflet contains important information about what to do to reduce the risk of fire at home and includes a safety checklist.
Annual Report 2006 - Turkish	Report looking at our achievements over the last year and looking ahead to our future plans.
Annual Report 2006 - Greek	Report looking at our achievements over the last year and looking ahead to our future plans.
Annual Report 2006 - Arabic	Report looking at our achievements over the last year and looking ahead to our future plans.
Annual Report 2006 - Somali	Report looking at our achievements over the last year and looking ahead to our future plans.
Annual Report 2006 - Chinese	Report looking at our achievements over the last year and looking ahead to our future plans.