ways to pay

This section contains information of interest to leaseholders who want to know about the different options available for paying service charge bills, the different methods that can be used to make payment, and the implications of not paying.

• Your annual service charge
• Major works invoices
• Getting a loan
• Failure to pay

Payment methods

There are various ways that we have made available for you to pay your charges.

• Pay online
• Pay over the phone
• Telephone or internet banking with your bank
• By direct debit
• By post
• At a bank
• At a post office
• By PayPoint
• Help paying for service charges

Online Services

You can pay online on Haringey Council's website. When you get to Step 1 "I would like to pay", select ‘LBH Invoice (inc Lease Charges) to pay service charge invoices. The reference is the 10-digit number which is on your invoice and starts ‘18'

Important note! Please note that the Council's online payment system will be unavailable from midday on Tuesday, 21 May, for up to 24 hours due to service improvements. We apologise for any inconvenience.

Pay over the phone

You can pay with a credit or debit card by calling Haringey Council’s automated 24 hour telephone payment service on 0845 070 1414. You will need a touchtone telephone to use this service. Take option 7 for paying a ‘Haringey invoice’. You will be asked for a 10-digit account number. This is the number which is on your invoice and starts ‘18’.

Benefits of paying using the automated telephone payment service:

• pay any time, any place
• no more queues
• saves paper and helps the environment

You can also pay via a member of staff at the Call Centre on 0800 195 3404 between 8am and 6pm on weekdays. The Home Ownership Team can also take payments between the hours of 8:45am and 5pm.

Telephone or internet banking with your bank

To use one of these options, you will need to give your bank the following information:

• The 10-digit invoice number shown on the invoice which starts ‘18’
• Council bank account details, which are – Account 90663047, Sort Code 60-24-23
• Council bank account name, which is London Borough of Haringey.

Haringey Council is still the freeholder; Homes for Haringey manages the housing services day to day, so you should still make any payments to Haringey Council.

Direct Debit

You can pay your service charges directly from your bank account.

£10 as a thank you for paying this way

If you pay by direct debit or standing order we will make a one-off payment of £10.00 to your service charge account to thank you for paying your service charges this way.

Benefits of paying by direct debit:

• you don’t have to remember to pay every month
• you don’t have to worry about forgetting a payment if you are ill or on holiday
• we will update your direct debit every year and let you know before we amend it.

Download a direct debit form .

By post

You can post your cheque along with the detachable bank giro credit slip at the bottom of the invoice to the address below. Please make your cheque payable to ‘Haringey Council’ and write your service charge account number and leasehold address on the back. Haringey Council is still the freeholder; Homes for Haringey manages services day to day, so you should still make any payments to Haringey Council.

Send your cheque to:

Haringey Payment Service
PO Box 55235
London
N22 9DF

At a bank

You can pay at a bank by using the credit transfer form printed on your invoice.

Note that your bank may charge you for this.

At a post office

You can pay by post office giro.

Note that the post office will charge you for using the girobank service.

By Pay  Point

All Haringey invoices will now have a barcode on the front. The barcode means you can pay your invoice at any retail outlet in the UK displaying the PayPoint sign (see logo above) or Post Office™ (this includes some 90 Pay Point outlets across Haringey). You pay your service charge or major works invoice, take the invoice to the outlet, where the barcode will be scanned to enable payment to your account to be made for the invoice. When you make a payment this way, your account balance will be updated overnight.

Help paying for service charges

Unfortunately we cannot help you if you are having trouble paying your service charges. However, if you are sick, unemployed or disabled, it is likely you will qualify for financial support under the government’s benefit system.

Please apply to your local Benefits Agency or get advice from your local Citizens Advice Bureau.

Please note that if you qualify for help, you will still be responsible for paying your service charges.