rights and responsibilities

the Tenants' Charter

As a tenant, it is very important to know what you are responsible for, as well as what we (Homes for Haringey) are responsible for.

To make sure you are clear about this, we publish a useful document called the Tenants’ Charter, which you can download by clicking the link below. The Charter is a key part of our strategy in keeping you informed, so that you can get involved.

It also explains:

• what you need to do as a tenant
• the services and standards we need to provide you with.

Download the Tenants’ Charter

Or you can download individual chapters below:

• Introduction
• Chapter 1 - A guide to our housing services
• Chapter 2 - Rent, Council Tax and Housing Benefit
• Chapter 3 - Help
• Chapter 4 - Repairs
• Chapter 5 - Recharging you
• Chapter 6 - How you can get involved
• Chapter 7 - Antisocial behaviour
• Chapter 8 - Keeping our environment clean
• Chapter 9 - Problems with pests
• Chapter 10 - Concierge Services
• Chapter 11 - Parking and garages
• Chapter 12 - Pets
• Chapter 13 - Tenancy rules
• Chapter 14 - Relationship breakdown
• Chapter 15 - Moving home
• Chapter 16 - Adaptations
• Chapter 17 - Supported housing
• Chapter 18 - Be safe
• Chapter 19 - Buying your home
• Chapter 20 - Telling us what you think
• Chapter 21 - Other services
• Chapter 22 - Information we hold about you
• Chapter 23 - Tenancy agreement and explanation
• Chapter 24 - Index

Leaving your property

It is your responsibility to keep your property occupied and secure. If we believe that you have left the property or are not using it as your only or main home we will take action to repossess it.

If you are moving out of your council home you can get up to £250:

• You can get £100 if you give us four weeks' notice, allow us to inspect the property and let prospective tenants view it before you leave. (Important note: if you are transferring to another Haringey Council home, you are still required to give us four week's notice as per your tenancy agreement.)
• You can get £150 if you leave your property clean, free of bulk rubbish items and in good repair.

You can find more details about our moving out incentive scheme in our leaflet, Moving out of your council home? , which is also available at your local Customer Services Centre.

Find my local Customer Services Centre

To give notice, call our call centre on 0800 195 3404 or 020 8489 5611 (cheaper from mobiles) and we will explain what you need to do to benefit from the moving out incentive scheme.