the two star rating

Following our first inspection in May 2007, the Audit Commission re-inspected us in June 2010 and gave us a two star rating with promising prospects for improvement. This means that we continue to provide good housing services to tenants and leaseholders in Haringey.

This is great news. The rating means that we can continue to access the funding we need for the Decent Homes programme.

The inspectors spent two weeks looking at our services in June 2010. They reviewed over 1,000 documents, visited estates and Customer Services Centres, and interviewed managers and staff from Homes for Haringey and Haringey Council.

Tenants, leaseholders and contractors were also interviewed to get a real feel for how we work.

In the official report, the inspectors said among other things that :

• we have a good track record of delivering service improvements to residents and achieving efficiency savings
• our services are easy to access and that we provide good quality information.
• we provide a good quality repairs service and manage health and safety risks well
• provide a strong service in areas such as resident involvement, leasehold management, and supported housing

But it isn’t all plain sailing. The inspectors told us that we needed to improve the time we take to re-let an empty property and to improve our rent collection. We’ll be working to carry out these improvements over the rest of this year.

A big thank you to residents for their support and involvement.

Download a copy of the full Audit Commission report