our performance
- Why do we measure performance?
- How often do we report performance?
- How are you involved?
- Residents' Top Ten - latest performance figures
- Performance reports archive
Why do we measure performance?
We want to provide you with excellent services. To make sure we're doing this we set ourselves demanding targets and monitor how we are performing against them.
By doing this we can see what we're doing right and what we're not. This means we can build on our strengths and also tackle any under-performance at an early stage, and put it right, so we can improve our services to you.
Haringey Council, our Board and various resident panels use our performance figures to help monitor the level of service we provide. We also compare our performance against other ALMOs and local authorities.
Back to the topHow often do we report performance?
We have a regular reporting system which monitors performance across different service areas. Depending on the area being measured this can be done monthly, quarterly (every three months) or annually.
We regularly collect over 100 different performance measures. Most of these are specific to Haringey but some are collected from different housing organisations. We collect these to help us compare our services with other housing organisations to see how we are doing.
We report key performance figures monthly on this page and four times a year in Homes Zone. We also produce a more in depth report every three months which is given to the Homes for Haringey Board. You can download these reports below in our performance reports archive.
Back to the topHow are you involved?
We worked with you to set a Residents’ Top Ten – the ten areas of our performance that you feel are most important and that you want us to report on regularly on this page and in Homes Zone.
You can see the Top Ten below. We update this page monthly once figures for the previous month have been collected and checked. You can also download previous performance reports.
Back to the topResidents' Top Ten - latest performance figures
Some figures are no longer available. In consultation with residents, there have been some changes to the way we measure and collect performance information. These are our revised performance areas:
| Your Top Ten performance measures | February's scores | Month compared to target | Year to date (April 2011 to February 2012) |
|---|---|---|---|
| We aim to make sure 96%* of estates are graded excellent or good by Estate Services Managers | 97.1% | Achieved | 93.8% |
| Our target is that 95%* of tenants are satisfied with how their repair was carried out. | 99.5% | Achieved | 97.7% |
| We aim to attend at least 98% of non-urgent repairs appointments. | 98.3% | Achieved | 97.7% |
| We aim to complete 99% of urgent repairs within government time limits. | 98.8% | Almost there | 98.9% |
| We aim to complete 90% of communal repairs on time. | 98.2% | Achieved | 95.5% |
| We aim to complete 80%* of repairs correctly first time. (This applies to repairs which are carried out by Homes for Haringey's Building Services not external contractors.) | 88.8% | Achieved | 88.0% |
| We aim to issue 100% of properties with a valid gas certificate | 99.77% | Almost there | 99.77% |
| We aim to complete 75% of stage one anti-social behaviour measures within the target time. | 95.0% | Achieved | 80.8% |
| We aim to answer 85% of calls to our Repairs Control Centre within 30 seconds | 51.1% | More work needed | 59.4% |
| We aim to respond to 90% of Quick Fixes (complaints) within 5 working days. | 93% | Achieved | 95% |
These figures were correct as at February 2012.
Back to the topPerformance reports archive
We produce regular quarterly peformance reports. You can request a copy of a specific performance report by emailing us at: communications@homesforharingey.org
This page belongs to the following categories :
- Housing
- Council, government and democracy > Councils
- Council, government and democracy > Councils > Council performance
