Making it even easier to report a repair

Monday 18 August 2008

Homes for Haringey carries out about 60,000 general repairs every year. We know that council tenants and leaseholders want us to keep their home in a good state of repair so continuing to improve our repairs service is one of our top priorities.

We asked residents how we could make this service better. As a result of their comments we set up a dedicated repairs call centre and introduced new services:

  • Extended opening hours: you can call to report a repair until 8pm every weekday and from 8am to 1pm on Saturdays.
  • Technical expertise on hand: specialist repairs staff at the call centre help diagnose customers’ repairs problems when they are reported so we can get the job done right on the first visit.
  • Alternative phone number: freephone numbers aren’t free if you call from a mobile phone so we introduced an alternative local number (see below).

We’re keen to listen to what customers have to say about our services and their ideas for improvement. Last year, almost 4,000 residents completed our repairs survey: 91% were satisfied with the work done. We’ve implemented customers’ suggestions and hope to score even higher this year.

To report a repair by phone

Call: 0800 195 3404 or 020 8489 5611

Opening hours:Monday to Friday, 8am to 8pm, Saturday, 8am – 1pm

Tip: Call to report your repair in the afternoon or evening during the week or on a Saturday morning. We’re not so busy at these times.

Remember that you can also report your repair online.

Notes to editors

Homes for Haringey is the Arms Length Management Organisation managing Haringey Council’s housing stock since April 2006.

Homes for Haringey is responsible for:

  • Services to approx 21,000 council owned properties: 16,700 tenanted and 4, 500 leasehold
  • Repairs and maintenance
  • Tenancy and estate management
  • Housing management of supported housing
  • Rent collection and arrears management
  • Leasehold management
  • Resident involvement
  • Meeting the Decent Homes Standard

To talk to someone about this news item, please contact us:

Email:communications@homesforharingey.org

Tel: 020 8489 2998

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