Homes for Haringey consults during Customer Services Week 2009

Wednesday 14 October 2009

Over 200 visitors to Wood Green’s Shopping City took the opportunity to find out more about Homes for Haringey and meet its Chief Executive, Paul Bridge, as part of Customer Services Week 2009.

A stall was set up for two days in the centre of the shopping mall to give residents the chance to drop by to meet staff from across the organisation whilst shopping. Over 30 members of staff were on hand to meet customers, answer questions and provide advice. Issues raised ranged from reporting repairs to how to get involved on a resident panel.

Linda Harold, of Turnpike Lane, was out shopping when she spotted the stall and decided to stop and have a chat. She said “I wasn’t expecting to see this while I was out today. It’s nice to see staff out and about talking to customers, I think it’s great. I’ve managed to find out some really useful information while I was here and I might try a couple of the online services that were recommended to me.”

During the week, 5-11 October, 30 members of staff also participated in job shadowing stints. Currently, executive directors and senior managers, are contacting over 150 customers to ensure their complaints were resolved satisfactorily.

Executive director of Housing Management, Jackie Thomas, hosted a luncheon for 12 staff who successfully completed the Institute of Customer Services award certificate. She said: “National Customer Service Week is an important part of our year. Customers are the heart of everything we do all the time but this week gives us the chance to celebrate that by going to meet as many of them as possible. Listening to our customers means we can design our services around them to make sure they’re innovative, effective and efficient.”

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