Homes for Haringey - more work to do for two stars, but we're on the way

Wednesday 14 June 2006

A check in February by the Audit Commission on Homes for Haringey’s performance found that a number of services are improving.

The Audit Commission discovered that tenant and leaseholder satisfaction had improved, there was better access to services, and more opportunities for residents to participate in running Homes for Haringey’s services.  

Homes for Haringey asked the Audit Commission to focus on services identified as weaker in a “mock inspection” carried out by Housing Quality Network in May 2005. These areas included Access and Customer Care, Diversity, and Allocations and Lettings.

Although the Audit Commission did not look at Repairs and general Housing Management in detail, the inspection picked up some areas for improvement from the information Homes for Haringey provided.

“We must show that we are providing a good (“two star”) service to our customers before the government will give us the extra money we need to bring the council’s homes up to the Decent Homes Standard by 2010,” said Homes for Haringey chief executive, Stephen Clarke.

“The feedback we got was very useful. It showed where we need to focus our energy and resources over the coming months to make sure we get two stars.”

The Audit Commission’s final inspection was scheduled for December 2006. However, the results of the inspection in February indicated that we may need a little more time to bring some of our services up to a two-star standard. As a result, the final inspection has been rescheduled and will start on 30 April 2007.


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