insuring your home

Claiming on your buildings insurance

The cost of your buildings insurance is included in your annual service charge.

The policy covers the exterior, structure and communal areas of the building against accidental damage such as fire, storm damage, vandalism, flooding (including burst pipes) and subsidence, but does not cover the contents of your home (see below).

Our insurer is Zurich Municipal. They:

• provide 24-hour emergency advice about possible claims
• will answer questions about the progress of your claim (during normal office hours)
• can put you in touch with a number of recommended trades people.

In order to make a claim for vandalism cases you will need to request a crime reference number from police.

You can report a crime online at on the Metropolitan Police's website

If you need to make a claim, please contact our insurance section on 020 8489 3610. They will send you a claim form.

If you need to make an urgent claim, outside of working hours, you can call Zurich Municipal directly on 08700 10 88 55.

Protecting your belongings with home insurance

Under the terms of your lease, your furniture and personal belongings are not insured against theft or damage. This means that if your possessions are destroyed by fire, or if you are burgled, you will not be covered for your loss unless you have household contents insurance.

To insure the contents of your home, you can use any insurance company you choose. However, if you live on a large estate it can be hard to get contents insurance. To help, we have introduced a home contents insurance scheme for all our tenants and leaseholders (not just those living on estates). The scheme is run by Royal & Sun Alliance Insurance PLC.

Click here to download an information leaflet and application form

For more details, you can contact Royal Sun Alliance at:

Royal & Sun Alliance Insurance PLC
PO Box 394
Winchester
Hampshire
SO23 8XG

Tel: 08457 337788

Go to Royal Sun Alliance's website

Making an insurance claim against Homes for Haringey

If you believe that Homes for Haringey has caused damage to you or to your personal belongings, you can make an insurance claim against them.

For example: if a Homes for Haringey worker comes to your house to mend a pipe and ruins your carpet in the process, we might be responsible for replacing that carpet. For a claim to be successful, negligence must be proved against Homes for Haringey.

If you would like to make a claim against Homes for Haringey, please send a letter to Haringey council’s risk and insurance team (who deal with insurance claims on behalf of Homes for Haringey Ltd) using the contact details below. You will need to tell them:

• the nature of the claim
• the reason why you are making the claim.

The team will contact you directly if they need any more information.

Risk and Insurance team
5^th Floor, Alexandra House
10 Station Road
Wood Green
London N22 7TR

Tel: 020 8489 3610 or 3812

Fax: 020 8489 3846