repair types

• Repair response times
• Sub-standard repairs
• Rechargeable repairs

Repair response times

If the repair is not an emergency and the repair is not your responsibility (see the repairs handbook for details), we will complete the work within the following times:

Priority A repairs

within 3 working days

• Priority A repairs are repairs that need to be done quickly, to prevent immediate damage to the property, to overcome serious inconvenience to the tenant, or where there is a possible health, safety or security risk

Priority B repairs

within 7 working days

• Priority B repairs are for work where the repair causes inconvenience but does not present a danger.

Priority C repairs

within 20 working days

• Priority C repairs are for work where the repair does not cause immediate inconvenience or present a danger to occupants.

Priority D repairs

within 80 working days

• Priority D repairs are mainly for work to the exterior of properties, in gardens and communal areas.

Surveyor visits

within 10 working days

• Sometimes a surveyor has to visit your home if we are unable to diagnose the fault at the time you report the problem. For example to assess if a rotten window needs to be repaired or replaced, or to investigate possible causes of dampness.

Gas heating and gas heated hot water

• We will respond within 24 hours for total loss of either heating or hot water. If it is a serious water leak from the system we will be with you in two hours.
• We will respond within five working days for all other gas related problems.

Specialist equipment

• Shared (communal) lifts - we will respond within four hours and replace parts within five days
• Door entry systems - we will respond within four hours if the door will not open, within 24 hours for all other problems.
• Shared aerials - we aim to respond within 24 hours.

Sub-standard repairs

If you are unhappy with a repair that we have carried out, you should let us know by contacting us on 0800 195 3404/020 8489 5611 or by emailing us at repairs@homesforharingey.org. Alternatively you can make a complaint through our complaints process. If we agree that a repair has not met our usual high standards we may award you a refund or compensation.

Find out more about Homes for Haringey’s complaints process

To make a complaint, please use the contact details below.

Feedback team
6^th Floor
River Park House
225 High Road
London
N22 8HQ

Tel: 020 8489 4337/4321/4235

Email: feedback@homesforharingey.org

Rechargeable repairs

We carried out over 63,000 repairs last year. We spend a lot on repairs and maintenance and in return we expect you to take good care of your home.

From now on, tenants and their guests who damage their home on purpose or through negligence will have to pay us to do the repair.

More information about the recharge policy will be available soon.