customer care

Our code of conduct

Anyone working in your home will:

• introduce themselves and show you photo identification before entering your home;
• wear the blue Homes for Haringey uniform with our logo on it (this is for our repair workers only);
• treat you with respect and be sensitive to your culture;
• explain what they are going to do and discuss how this will affect you;
• protect your belongings from damage, dust and so on;
• make sure materials and tools do not cause danger to anyone in your home;
• keep mess and noise to a minimum;
• clear rubbish from your home at the end of each working day and when all the work is complete; and
• make sure electricity, water and gas are connected at the end of each day.

Repair workers must not:

• smoke or drink alcohol in your home;
• use offensive language or behave inappropriately;
• make or receive personal phone calls during their work;
• be in your home without you or a responsible adult being present;
• take payments or gifts for the work they do;
• accept or keep keys to your home; or
• do work privately for tenants or leaseholders.

Repair workers must ask your permission to:

• use your phone or electricity supply;
• use your toilet; or
• enter other rooms in your home.

Your feedback about the repairs service

Once we have completed your repair we will send you a satisfaction card, please fill this in and return it to us as your feedback helps us to improve our service. Your name will then go into a draw and we give away a £100 prize every month.

We also use the concierge service in our tower blocks to phone tenants who have recently had a repair carried out to find out what the service was like.

You will find a list of the service standards that you can expect from our staff when they are carrying out repairs to your home above or in the repairs handbook.

Download a copy of the repairs handbook