repairs, maintenance and major works - what you will find in this section

This section provides you with the basic information you need about repairs, maintenance and improvements for both your home and your estate.

We are continuing to improve our services and processes so that you can report a repair, and have it fixed with the minimum of inconvenience. Now, using our new online service, you can report and check up on repair progress with just a few clicks of your mouse. You can also search online for works happening where you live.

Find out who to contact in an emergency or a non-emergency, who is responsible for a repair or improvement, and how we will behave when working in your home.

You can see the subjects covered in this section by looking at the menu to the left.

If the information here doesn’t answer your specific questions take a look in your Repairs Handbook or your local Customer Services Centre may be able to help.

Find my local Customer Services Centre

Download our leaflet about Reporting housing repairs

New call centre

We have launched a new call centre to deal with repairs. We hope you’ll find an excellent service next time you call.

As well as a new call centre, we have new opening times: it’s now open 8am to 8pm Monday to Friday and 8am to 1pm on Saturday so that you can contact us when it is most convenient for you.

You can still call the freephone number to report a repair but you can now also call our standard landline number – 020 8489 5611.

We’ve introduced this number because we know that it’s not free to call the 0800 number from your mobile phone.

Opening times: 8am to 8pm, Monday to Friday and 8am – 1pm on Saturday

Call: 0800 195 3404 or 020 8489 5611.