translation, interpreting and communication services

We believe that everyone in our community has the right to access all the information and services provided by Homes for Haringey.

For this reason we provide translation, interpreting and communication services for those who:

• do not speak English
• are blind or have a visual impairment
• are deaf or have a hearing impairment.

We offer the following services:

• interpreting, including sign language
• language translations
• Braille, large print and audiotape (English and other languages).

Our services are professional, confidential and sensitive to your individual needs. Our experienced interpreters and translators reflect the cultural diversity of our residents.

Standards for translation and interpreting

What do I do if I need an interpreter?

If you visit a Homes for Haringey office or have an appointment to see one of our officers, you can ask for an interpreter and we will arrange one for you free of charge.

Your interpreter can interpret for you either in person or over the phone. If an interpreter is not available, we will arrange another appointment for you.

How do I ask for a translation?

If you need a translation, simply ask the Homes for Haringey officer who is dealing with your enquiry.

Most of our documents have a form on the back cover which you can fill in and send to a freepost address to receive the information in another language or format. This is a free service.

How do I ask for information in Braille, large print or audiotape?

Simply ask the Homes for Haringey officer who is dealing with your enquiry to arrange for letters or other documents from us in Braille, large print or audiotape.

Most of our documents have a form on the back cover which you can fill in and send to a freepost address to receive the information in another language or format. This is a free service.

Individual needs

Haringey is a community of people from many backgrounds and with different needs. We want to treat everybody equally. In order to check this we are asking every tenant to provide us with further information on their individual needs by completing an individual needs form . This form will be attached to your tenancy file and will enable us to provide you with a better service. The information given will be treated in the strictest confidence.

More information about translation, interpreting and communication services

For more information about these services, contact the Homes for Haringey Communications team.

Communications team
6th Floor
River Park House
225 High Road
Wood Green
N22 8HQ

Tel: 020 8489 1582 or 020 8489 2715

Email: communications@homesforharingey.org