accounts belonging to former tenants

If a tenant moves out of a council property, and hasn’t cleared the rent account, the Former Tenants Accounts team will tell them what is outstanding and request payment.

How to pay

Repayment of arrears can be paid either:

• in one lump sum
• in instalments (by arrangement with Homes for Haringey).

Instalment payments can be made using the housing rents and charges card, by direct debit, or payment vouchers at any post office. If you work for Haringey Council or Homes for Haringey, you can ask for deductions to be made from your wages.

Deceased tenants

If rent is owed by a tenant who has died, we will make a claim by writing to the next of kin, and the following rules will apply:

• Housing benefit will stop from the Monday after the death. From this point, we will charge the full rent until the keys are returned to us.
• If you return the keys to us after Tuesday, we will charge rent for a full week.
• We do not allow a ‘rent-free’ period to clear the property, so you should return the keys to us as soon as you can, to avoid extra cost.

Accounts that are in credit

If we owe you money when the tenancy ends, we will refund you, or if the tenant has died, their estate.

You will have to make a formal request and give us proof of your identity. For a claim form, please contact the Former Tenants Accounts team.

Former Tenants Accounts team
13-27 Station Road
Wood Green
London
N22 6UW

Tel: 020 8489 3996