our service standards

Our service standards set out what we will do and how quickly we will do it. These standards are our commitment to you and they explain the level of service you can expect from us.They have been divided into different service areas.

Where the list of service standards for an area is long, it has been attached as a separate document.

Housing Management

Download our Housing Management service standards

Repairs

Download our Repairs service standards

Keeping your environment clean

Download our Keeping your environment clean service standards

Adaptations

Download our Adaptations service standards

Leaseholders and Right to Buy

Download our Leaseholder service standards

Download our Right to Buy service standards

Download our Transferable discount scheme service standards

Information we hold about you

See our Freedom of Information page for more information

Resident Involvement Agreement

Our service standards for working with residents are contained in our new Resident Involvement Agreement. The new Resident Involvement Agreement is being launched on the 26 March and all residents should have received a summary of the new agreement.