our service standards
Our service standards set out what we will do and how quickly we will do it. These standards are our commitment to you and they explain the level of service you can expect from us.They have been divided into different service areas.
Where the list of service standards for an area is long, it has been attached as a separate document.
Housing Management
Download our Housing Management service standards ![]()
Repairs
Download our Repairs service standards ![]()
Keeping your environment clean
Download our Keeping your environment clean service standards ![]()
Adaptations
Download our Adaptations service standards ![]()
Leaseholders and Right to Buy
Download our Leaseholder service standards ![]()
Download our Right to Buy service standards ![]()
Download our Transferable discount scheme service standards ![]()
Information we hold about you
See our Freedom of Information page for more information
Resident Involvement Agreement
Our service standards for working with residents are contained in our new Resident Involvement Agreement. The new Resident Involvement Agreement is being launched on the 26 March and all residents should have received a summary of the new agreement.
Page Last Updated: 9th July 2008
This page belongs to the following categories :
- Housing > Council housing


