our performance
Homes for Haringey want to provide you with improved housing services. To make sure we are doing this we set ourselves demanding targets and monitor how we perform against them.
We are always working hard to improve performance. During Homes for Haringey’s first year many areas improved and most residents told us they were satisfied with the services we provided for them.
We worked with you to set a Residents' Top Ten - the ten areas of our performance that you feel are most important and that you want us to report on regularly.
You can see the Top Ten below. We update this page with our performance each month once figures for the previous month have been collected and checked. You can also download any available full performance reports for previous months below.
| Your Top Ten performance measures | August's scores | Compared to previous month |
|---|---|---|
| We aim to make sure 95% of estates are graded excellent or good by Estate Services Managers | 94% | Better |
| We aim to ensure that 97% of maintained grounds are rated excellent or good by Estate Services Managers | 93.7% | Worse |
| Our target is to complete non urgent repairs in an average of 10 days | 13.7 days | Worse |
| We aim to complete 95% of repairs within their target number of days | 88.9% | Worse |
| Our target is that 95% of residents are satisfied with how their repair was carried out | 91.1% | Worse |
| We aim to complete 95% of lift repairs within the target time | 98.3% | Better |
| Our target is to re-let an empty property in 27 days | 44.23 days | Worse |
| We aim to collect 97.6% of rent | 97.2% | Better |
| We aim to see 70% of customers within 15 minutes at the Customer Services Centres | 84% | Better |
| You wanted to know how many new anti social behaviour cases there were each month. There are no targets set for this - we just keep track for information. | 44 new cases (average 32 a month) | More than average |
These figures were correct as at August 2008.
Download the January 2008 performance report 
Download the December 2007 performance report
Download the November 2007 performance report
Download the October 2007 performance report
Download the September 2007 performance report
Download the July/August 2007 performance report
Download the June 2007 performance report
Download the April/May 2007 performance report
Download a full list of our performance figures for 2006/07
Page Last Updated: 7th October 2008
This page belongs to the following categories :
- Housing
- Council, government and democracy > Councils
- Council, government and democracy > Councils > Council performance
