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Web accessibility

Our site has been designed with our target users in mind and we have consulted residents and staff in designing the site. We have created a website that is designed to be accessible for the widest possible audience. This includes providing access for people with disabilities who may have special needs.

Access for people with disabilities

People with disabilities, such as a visual impairment, may use assistive technologies to use the internet. Assistive technologies are products used by people with disabilities to help accomplish tasks that they cannot do easily otherwise.

Assistive technology comes in many different forms, some of these include:

  • Speech synthesis (speech output)
  • Alternative keyboards or switches
  • Braille and refreshable Braille
  • Screen magnifiers
  • Sound notification
  • Screen readers
  • Speech recognition
  • Text browsers
  • Voice browsers

The Homes for Haringey website has been built so that people using these technologies can access and use the information available.


This website is built using code compliant with World Wide Web Consortium (W3C) standards for XHTML and Cascading Style Sheets. W3C is the governing authority on web development standards and practices. The site displays correctly with current browsers, and using standard XHTML code means that any future browsers will also display this website correctly.

Web Accessibility Initiative – Triple A Conformity

This website conforms to the Triple A level of the W3C Web Content Accessibility Guidelines 1.0. The Accessibility Guidelines explain how to make web content accessible to people with disabilities. Conformity with these guidelines helps to make the web more accessible to users with disabilities and benefits all users.

There may be a few pages that do not conform to all the guidelines. While every effort is made to ensure the whole site conforms, with so many contributors, this is an ongoing process.

If you have any problem accessing any information on the site, please contact us and we will try to provide the information in a suitable manner.

Free text to speech software/screen readers

We do not offer text to speech facilities on this website. However, there are a number of free text to speech (or screen reading) tools you may wish to use, including the following:

Please note that this is not a full list but an indication of what is available. There are also paid for solutions available you may prefer - search online for more options.

Accessible videos

We now display videos on our website. These are hosted on our Homes for Haringey YouTube account (external link). Our videos currently do not display captioning or transcripts but we are advising all new and future video development carried out by Homes for Haringey to include appropriate captions, transcripts and/or subtitles as part of the commissioning process.


There may be a few pages that do not conform to all the guidelines, particularly as we move from WCAG 1.0 to WCAG 2.0. Known issues include:

  • E-forms - there are a number of issues related to the e-form software we are using including incorrect page titles, tables used for layout, headings not marked up properly, no customisation of session time and no indication of current position within the form. These are limitations of the version of the e-form software we currently use. We are reviewing our position regarding e-forms and will aim to replace the most commonly used e-forms with a new, fully accessible solution within the next 18 months.
  • Videos without subtitles, captions and audio descriptions - even though we have a fully accessible media player on the site, some of the videos we have been asked to broadcast do not have any subtitles, captions or transcripts. We have developed new guidelines for services producing video content to ensure these are included in all future Homes for Haringey commissioned videos.
  • Acronyms and abbreviations - these should be marked up using appropriate tags - a limitation of our content management system we are seeking to address.
  • Tables - data tables on our website are not marked up properly using the caption or scope attributes. This is a limitation of the Content Management System software we are using, which we will seek to redress with any replacement.
  • Third party websites - we are aware that some websites not directly managed by Haringey Council (such as our e-payments system) do not meet the same standards as our main website. We are currently working with suppliers to fix all known issues.

Whilst every effort is made to ensure the whole site conforms, with so many pages and contributors, this is an ongoing process. If you have any problem accessing any information on the site, please email us at and we will endeavour to provide the information in a suitable format.

Translation and interpreting

For more information about other translation and interpreting services we offer please visit our Translation, interpreting and communication services page.


If you are experiencing problems with reading the content on this website, or find that it is uncomfortable to read, you can change the default settings in your browser. This will make the fonts appear bigger on the pages or alter the colours of the pages. Depending on which browser you are using, the settings can be changed in either the Preferences or Options menu.

Download information

On this website you will find documents in PDF format, which means they can only be viewed with Adobe Acrobat. You need to have Adobe Acrobat reader installed, or if you do not currently have it, you can download it from the Adobe website for free

Further information

The site was designed in-house and developed by Ixis (external link).

If you have any difficulty accessing any part of our site or want more information about our website, please email us at


Give us feedback with your contact details for a response. Please note: we review comments once a week. Service requests must be made to Customer Services.

Page Last Updated:

29 June 2017